Shipping & Delivery

Dr Comma uses the best carriers in the business to make sure your order gets to you safely.
We provide Hong Kong local delivery and also international shipping!
Learn more about shipping times, methods, costs, and carriers.

 

A. Hong Kong Deliveries

1. Local delivery fee

With the exception of specifically listed promotions on the website, Dr Comma delivery policy is listed below:

- Free shipping with every order over HK$500 (after discount).

- HK$38 delivery fee will be charged for orders below HK$500 (after discount).


2. Shipping method and Delivery Time

We keep you informed

We PROMISE that we will send out the products within 2 working days after ordered (Monday to Friday, excluding Public Holiday). If there is any Pre-order product in one payment, we will send it out as soon as possible after all products arrived.

Once you’ve placed an order, you will receive a Shipment Notification email with carrier and tracking information such as estimated shipping and delivery dates after your item has prepared for shipment and ships. We offer SF Express (Service Centers, SF Store, EF Locker, SF Service Points)or HK Smart Post Service. Dr Comma and its carriers are unable to provide an exact time of day for your delivery. However, you can check the delivery date and carrier by visiting the online tracking system for the latest status of your order. The delivery may take 1~5 working days. Please contact us if you still not receive the mail after 5 days. 

 

Orders will be delivered to the address provided by the customer when placing their order. P.O Box is not accepted as an address. An order can be delivered to one address only. If the customer requires sending orders to multiple addresses, please place a separate order for each address.


^ Locations outside major city areas may require an additional 1-2 business days for delivery. Outside major city areas include but are not limited to:Hei Ling Chau, Cheung Chau, Discovery Bay, Lamma Island, Lantau, Ma Wan, Peng Chau, Po Toi Island, Soko Island, Sunshine Island and Park Island.

* All estimates are based on business days, excluding Sunday and public holiday. The deliveries will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. We will re-arrange the deliveries as soon as possible after the weather changed.
 

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B. Worldwide Shipping Service

We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We recommend courier services for shipping of the products you ordered. All international shipping come with online tracking facility. You can check the mail status by the Track and Trace System anytime 24/7.

 

1. International delivery fee

With the exception of specifically listed promotions on the website, Dr Comma delivery policy is listed below.

- Free shipping with every order over HK$1000 (after discount).

- HK$80 delivery fee will be charged for order below HK$1000 (after discount).

 

2. Shipping method and Delivery Time

We offer E-express or SF express delivery service to China, Taiwan, Macau, United States, Canada, Brazil, Great Britain, Russia, France, Germany, Netherlands, Switzerland, Norway, Sweden, Denmark, Israel, Australia, New Zealand, Japan, South Korea, Singapore and Vietnam.

 

It will take 7 to 14 working days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.). Mail items will be treated as priority mail in the destinations, speeding up mail processing. 

 

For other countries, the additional shipping fee depends on different country. Please send an email to info@dr-comma.com to make an arrangement.

#The delivery may take 7-14 working days. Please contact us if you still not receive the mail after 14 days. The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of selected customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay.

^Since some countries such as mainland China's customs authorities imposed a tighter postal security measures, parcels may be selected for customs clearance randomly and therefore may be subject to a certain delay on delivery time.  If orders returned to us are due to customer's refusal to pay tax or inability to make import trade declarations, the customer will be responsible for the shipping fees for the return or resending the goods and /or 15% re-stocking fee for order cancellation.

*Since some of the customs authorities (for instance, UK, France, Germany or Spain) may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 2-4 weeks.
 

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You can send an email to the email address below. We'll get back to you as soon as we can.

Email us: info@dr-comma.com


We're here every day. Please reach our customer service through whatsapp message to +852 52380033.